Patrofi Terms of Service

1. Acceptance of Terms & Legal Authority

1.1 Binding Agreement: These Terms of Service (“Agreement”) constitute a legally binding contract between Patrofi(“Company”, “Patrofi”, “we”, “us”, or “our”) and the legal entity or individual registered as the customer (“Customer”, “Organization”, or “you”).

1.2 Authority: If you are creating an organization workspace on behalf of a private security agency, corporate enterprise, facility management company, or residential estate authority, you represent and warrant that you possess full corporate and legal authority to bind that entity to this Agreement.

1.3 Authorized Users:Customer is responsible for ensuring that all administrators, dispatchers, field supervisors, and rostered security personnel (“Authorized Users”) comply fully with this Agreement.

2. Nature of Service & Security Disclaimers

2.1 Software Platform Exclusivity: Patrofi provides a cloud-based software platform for electronic guard tour scheduling, presence verification, GPS geofencing, digital incident reporting, and Security Operations Center (SOC) telemetry.

2.2 No Physical Security / Not an Insurer: Patrofi is nota licensed physical security guard company, does not employ or deploy physical guards, and does not provide physical protection, policing, surveillance operations, or municipal armed response. Patrofi is not an insurer of Customer's premises, inventory, personnel, or assets.

2.3 No Guarantee of Threat Prevention: Patrofi does not guarantee that the use of our software will prevent burglary, theft, unauthorized access, vandalism, workplace violence, fires, property damage, or bodily injury. Customer maintains 100% operational responsibility for physical security deployments and guard performance.

3. Lone Worker SOS Panic Alarms & Safety Telemetry

3.1 Best-Effort Operational Signaling:The Lone Worker SOS panic button, inactivity alerts, and siren notifications provided in the guard terminal application are internal operational communication tools designed to notify the Customer's SOC dashboard and designated contacts.

3.2 No Direct Public Emergency Link: The SOS feature does not automatically connect to public emergency dispatchers (e.g., Police, Fire, Ambulance, or government emergency services 112/911). Customer is responsible for triaging internal alerts and contacting municipal emergency responders.

3.3 Network & Device Dependencies: SOS alerts rely on cellular mobile data, Wi-Fi networks, push notifications, and device power state. Patrofi disclaims any and all liability for delayed, dropped, or undelivered SOS transmissions resulting from telecommunication carrier outages, dead battery states, hardware damage, or lack of network reception.

4. Checkpoint Tokens, Touch Verification & Offline Sync

4.1 Physical Checkpoint Tokens & NFC Tags: Checkpoint verification utilizes physical NFC touch verification tokens affixed to physical facilities. Customer is solely responsible for purchasing, physical installation, maintenance, and physical security of tags at designated sites.

4.2 Anti-Cloning & Tamper Policy: Attempting to reverse-engineer, duplicate, simulate, or tamper with Patrofi checkpoint security tokens constitutes a severe material breach resulting in immediate workspace termination without refund.

4.3 Offline Caching & Synchronization:When officers patrol underground corridors or areas without network connectivity, scan records and compressed incident photos are buffered in the device's local secure cache. The Customer acknowledges that live SOC dashboards will not reflect offline events until the device re-establishes internet connectivity and completes background synchronization.

5. Guard Employee Consent, GPS & Labor Compliance

5.1 Customer Warranty of Consent: Customer warrants and covenants that it has established lawful bases and obtained all requisite written consents and labor notices from employed security guards for GPS coordinate tracking, device telemetry, shift timestamps, and incident photo capture in accordance with the Nigeria Data Protection Act, 2023 (NDPA), the Nigeria Data Protection Regulation (NDPR), and applicable employment laws.

5.2 Shift-Only Tracking Safeguard: The Patrofi terminal collects location telemetry strictly while an officer has an active patrol shift in progress. The mobile application terminates location sampling upon shift completion or clock-out.

5.3 Location Validation: Patrofi incorporates location validation safeguards to flag simulated or abnormal coordinates. Patrofi reserves the right to invalidate tour records containing simulated telemetry.

6. Customer Warranties & Platform Acceptable Use

6.1 Acceptable Use: Customer agrees NOT to: (a) reverse engineer, decompile, or extract source code from Patrofi; (b) use the service for unlawful surveillance, harassment, or non-security monitoring; (c) upload malicious payloads, viruses, or defamatory media; (d) bypass or tamper with subscription quota limits.

6.2 Guard Conduct: Customer is exclusively responsible for the background screening, licensing, training, conduct, and supervision of its security personnel. Any failure of a guard to complete patrols, sleep on duty, or submit falsified reports is the sole operational responsibility of Customer.

7. Customer Data Ownership, IP & Audit Exports

7.1 Customer Data Ownership:Customer retains exclusive ownership and all proprietary rights in and to all patrol logs, incident photos, site blueprints, guard rosters, and exported reports (“Customer Data”).

7.2 Patrofi Intellectual Property: Patrofi retains all right, title, and interest in and to the SaaS application, user interfaces, proprietary workflows, software architecture, documentation, and system telemetry.

7.3 Export Portability & Retention: Customer may export raw patrol records and audit data in multi-sheet Excel (XLSX), CSV, or JSON format at any time during an active subscription. Data retention limits apply based on the subscribed plan tier.

8. Subscriptions, Fees (₦ NGN) & Quota Enforcement

8.1 Subscription Pricing: Access to Patrofi is billed in advance on a recurring monthly or annual basis strictly in Nigerian Naira (₦ NGN) in accordance with the selected plan (STARTER, PRO, ENTERPRISE).

8.2 Quota Bounds: Each plan specifies hard quota limits (monitored property sites, enrolled checkpoints, rostered guard seats, daily patrol runs). Creating resources in excess of plan limits requires an immediate plan tier upgrade.

8.3 Non-Refundable Fees: All subscription fees paid are non-refundable except as expressly required by mandatory provisions of applicable Nigerian law.

9. Comprehensive Limitation of Liability

10. Customer Indemnification of Patrofi

Customer agrees to defend, indemnify, and hold harmless Patrofi, its subsidiaries, directors, officers, employees, and agents from and against any and all third-party claims, lawsuits, administrative penalties, liabilities, losses, damages, settlements, costs, and legal fees arising out of or related to:

• (a) Any physical security breach, robbery, theft, trespassing, vandalism, or property loss occurring at a Customer-monitored facility;
• (b) Any claim, labor dispute, or privacy lawsuit brought by Customer's security guards regarding GPS location monitoring or shift tracking;
• (c) Customer's failure to comply with the Nigeria Data Protection Act (NDPA) 2023 or local labor regulations;
• (d) Any unlawful, defamatory, or infringing photo or incident note uploaded by Customer's Authorized Users.

11. Term, Suspension & Termination

11.1 Immediate Suspension for Fraud: Patrofi reserves the right to immediately suspend or terminate workspace access without prior notice if we detect simulated GPS spoofing, automated API scraping, tag tampering, non-payment, or security abuse.

11.2 Termination for Convenience: Customer may cancel auto-renewal at any time through the billing settings. Access continues until the end of the paid billing cycle.

12. Governing Law, Dispute Resolution & Class Waiver

12.1 Governing Law: This Agreement shall be governed by, interpreted, and construed in accordance with the substantive laws of the Federal Republic of Nigeria.

12.2 Mandatory Arbitration: Any dispute, controversy, or claim arising out of or relating to this Agreement shall first be submitted to good-faith executive negotiation. If unresolved within thirty (30) days, it shall be referred to and finally determined by binding arbitration in Lagos State under the Arbitration and Mediation Act, 2023 before a single arbitrator appointed by the Chartered Institute of Arbitrators (UK, Nigeria Branch).

12.3 Class Action Waiver: All dispute proceedings must be brought on an individual basis. Customer explicitly waives the right to participate as a plaintiff or class member in any class, collective, or representative proceeding.

13. Legal Notices & Inquiries

Formal legal notices, regulatory inquiries, or compliance correspondence must be submitted in writing to: Patrofi Legal Department at [email protected].